1. General Policy
Platinum International Co. for Industrial Technology specializes in supplying industrial spare parts globally. Due to the nature of our products (technical, high-value, and often sourced upon request), returns and refunds are subject to strict conditions outlined below.
2. Right of Withdrawal
The right of withdrawal applies to:
- Companies and commercial customers (including those with valid VAT / Tax Registration numbers)
- Private consumers, where applicable by law
The withdrawal request must be submitted within 14 days from delivery.
This right DOES NOT apply to:
- Resellers or traders purchasing for resale purposes
- Customers acting as intermediaries or brokers
- Orders identified as bulk trading or redistribution purchases
To request withdrawal, the customer must contact:
📧 [email protected]
Including:
- Order number
- Product details
- Reason for return
- Full customer contact details
3. Return Authorization (RMA)
- All returns require prior written approval from Platinum International
- A Return Authorization (RMA) will be issued
⚠️ Returns without RMA will be automatically rejected
- Issuing RMA does NOT confirm defect or acceptance of claim
- All returned goods are subject to inspection and technical evaluation:
- 1–7 working days (standard items)
- Up to 15 working days (industrial / complex items)
4. Return Conditions
Returned products must:
- Be unused, uninstalled, and in original condition
- Include original packaging, seals, and labels intact
- Be packed with proper external protection
⚠️ Refund will be rejected if:
- Product has been used, installed, or tested
- Packaging is damaged or missing
- Item shows any signs of handling beyond inspection
- Products are modified or tampered with
5. Return Shipping (DDP Requirement)
- All returns must be shipped under DDP (Delivered Duty Paid) Incoterms
This means:
- All duties, taxes, customs clearance, and shipping costs must be fully paid by the customer
- Platinum International will not accept any shipment with pending charges
Additional requirements:
- Shipment must be trackable
- Shipment must be fully insured (mandatory for items above $500)
⚠️ Any return sent under DAP / EXW / unpaid terms will be refused automatically
- Return must be completed within 14 days from RMA approval
6. Non-Returnable Cases
Returns are NOT accepted in the following cases:
- Incorrect order by customer
- Change of mind (for reseller / trader cases)
- Refusal to pay customs duties or taxes
- Special order / non-stock items
- Electrical or electronic components once opened or installed
- Surplus, used, or refurbished products (unless proven defective)
7. Order Cancellation
Before Shipment
- Allowed only if order has not entered processing stage
- Must be approved by Platinum International
After Processing
Cancellation may include:
- Administrative fees
- Supplier procurement costs
- Shipping / logistics costs
- Banking & currency fees
⚠️ A penalty up to 40% of order value may apply depending on order status
Cancellation becomes effective only after customer approval of applicable charges.
8. Refund Policy
Refunds are issued only after:
- Successful inspection of returned goods
- Approval of product condition
Refund method:
- Same original payment method (bank transfer / card / PayPal)
Deductions may apply for:
- Handling fees
- Damages or depreciation
- Missing packaging
9. Products Damaged in Transit
Upon delivery, customer must:
Before accepting:
- Check packaging condition
- Verify number of packages
If damage is visible:
- Refuse delivery OR
- Sign with note:
“Received with reservation – package damaged”
Customer must:
- Keep original packaging
- Notify us immediately
Failure to follow these steps voids claim eligibility.
10. Incorrect Address / Failed Delivery
- Customer is responsible for correct shipping details
- Any re-shipping or correction costs will be charged
⚠️ No refund will be issued in such cases
11. Customs & Refused Shipments
- All outgoing shipments are under DAP terms
⚠️ If shipment is refused due to:
- Unpaid customs duties
- Taxes or clearance
Then:
- Return costs + penalties will be charged
- Refund may be reduced or denied
12. Limitation of Liability
Platinum International is not liable for:
- Indirect or consequential damages
- Loss of business or profit
- Delays caused by couriers, customs, or third parties
13. Important Notice
- All returns are subject to strict approval
- Policy is designed to protect against misuse, abuse, and false claims