1. Acceptance of Terms
By accessing our website, placing an order, or proceeding to checkout, you confirm that you have read, understood, and agreed to be bound by these Terms of Service, including all related policies (Shipping, Returns, Warranty, and Payments).
These terms apply to all users, including:
- Companies
- Commercial customers
- Individual buyers
If you do not agree with any part of these terms, you must not proceed with the purchase.
2. Company Information
Platinum International Co. for Industrial Technology
Al Hizam Ring 240 / 11593
Amman, Jordan
VAT No.: 40186210
📧 [email protected]
🌐 https://share.google/HYzFap5fobhAZk5ZE
3. Nature of Business
Platinum International specializes in the global supply of:
- Industrial spare parts
- Automation and control components
- New, surplus, refurbished, and used equipment
Due to the technical nature of our products, customers are expected to:
- Verify specifications
- Ensure compatibility
- Possess adequate technical knowledge or consult qualified professionals prior to purchase
4. Orders & Contract Formation
- All orders are subject to:
- Product availability
- Final confirmation by Platinum International
- Submission of an order does not constitute acceptance.
- The contract is confirmed only after:
- Order validation
- Full payment confirmation
We reserve the right to:
- Accept or reject any order
- Adjust quantities or delivery conditions
- Cancel orders due to operational or supply limitations
5. Pricing & Payments
Pricing & Payments
- Prices are subject to change without prior notice
- Orders are processed only after full payment is received
⚠️ For bank transfers:
- The full invoiced amount must be received without any deductions
- All bank charges, intermediary fees, and currency differences are the customer’s responsibility
In case of short payment:
- We may request the remaining balance, or
- Reject and return the payment
6. Shipping & Delivery
- All shipments are made under DAP (Delivered At Place) terms
- The customer is responsible for:
- Customs duties
- Taxes
- Import clearance
- Delivery times are estimates and not guaranteed
We reserve the right to:
- Select the most suitable shipping carrier
- Adjust shipping costs if necessary
7. Returns & Warranty
All returns and warranty claims are governed by our official policies.
Key principles include:
- Return Authorization (RMA) is mandatory
- Returns must be shipped under DDP Incoterms
- Warranty period: 6 months
- All items are subject to inspection before approval
Refunds are issued only when:
- Repair or replacement is not feasible
8. Product Responsibility
Customers are responsible for:
- Verifying product compatibility
- Confirming specifications before purchase
⚠️ Platinum International is not responsible for:
- Incorrect product selection
- Application or integration issues
9. Limitation of Liability
Platinum International shall not be liable for:
- Indirect or consequential damages
- Loss of production, profit, or business
- Delays caused by third parties (couriers, customs, suppliers)
Liability is limited strictly to the value of the supplied product.
10. Order Refusal & Abuse Protection
We reserve the right to:
- Refuse service to any customer
- Cancel suspicious or high-risk orders
- Act against fraudulent disputes or abusive behavior
11. Data Protection & Privacy
We are committed to protecting your personal data in accordance with international standards.
We process data only for:
- Order processing
- Customer support
- Legal and accounting obligations
Data may be shared with:
- Payment providers
- Shipping companies
- Authorities when required by law
We do not sell or misuse customer data.
12. Data Retention
- Order-related data may be retained for legal and accounting purposes
- Customer accounts may be maintained for operational continuity
- Users may request data deletion where legally applicable
13. User Rights
Customers may request:
- Access to their data
- Correction of inaccurate information
- Deletion of personal data (where applicable)
Requests can be sent to:
📧 [email protected]
14. Website Usage
Users agree:
- Not to misuse the website
- Not to attempt unauthorized access
- Not to disrupt or interfere with system operations
15. Governing Law
These Terms are governed by the applicable laws of the Hashemite Kingdom of Jordan, unless otherwise required by international regulations.