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Warranty Policy

1. Warranty Coverage

Platinum International Co. for Industrial Technology provides a 6-month limited warranty starting from the date of delivery.

This warranty applies to:

  • New products
  • Refurbished products
  • Used / surplus products (unless otherwise stated in writing)

2. Warranty Scope

The warranty covers:

  • Functional defects under normal and proper use
  • Manufacturing defects (where applicable)
  • Verified non-conformity, including incorrect items supplied

3. Customer Protection (Non-Conformity)

Customers are protected in case of:

  • Incorrect product delivery
  • Product received damaged

Any such issue must be reported within 14 days from the date of delivery.

The customer must provide:

  • Clear photos
  • Detailed description of the issue
  • Order number or invoice reference

Failure to report within this period may result in rejection of the claim.

4. Warranty Claim Procedure

To request warranty service, the customer must contact:
📧 [email protected]

The request must include:

  • Order number
  • Product details
  • Description of the issue
  • Supporting photos or videos (if applicable)

All warranty claims are subject to prior review and approval.

5. Inspection & Evaluation

All products must be returned only after receiving Return Authorization (RMA).

Returned items will be inspected within:

  • 3–10 working days after arrival

Warranty approval is subject to technical evaluation and verification.

6. Warranty Resolution

If the claim is approved, Platinum International will, at its sole discretion:

  1. Repair the product, or
  2. Replace the product, or
  3. Issue a refund (only if repair or replacement is not feasible)

⚠️ Refunds are considered a last option only.

7. Shipping for Warranty Claims

All warranty returns must be shipped under DDP (Delivered Duty Paid) Incoterms unless otherwise agreed in writing.

The customer is responsible for:

  • Return shipping costs
  • Duties and taxes
  • Customs clearance
  • Insurance

⚠️ Any shipment sent with unpaid charges will be refused.

8. Warranty Limitations

This warranty applies only to:

  • The specific product sold
  • The original purchaser

The warranty is not renewed or extended after repair or replacement.

9. Warranty Void Conditions

The warranty is void if:

  • Products are improperly installed, handled, or used
  • Used outside technical specifications
  • Incorrect voltage or electrical connection
  • Products are opened, modified, or tampered with
  • Serial numbers or labels are removed or damaged
  • Non-original or incompatible parts are used
  • Unauthorized repair attempts are made
  • Damage caused by:
    • Power surges
    • Fire, water, or environmental factors
    • Mishandling or improper storage

10. Exclusions

The warranty does not cover:

  • Normal wear and tear
  • Consumables
  • Cosmetic issues
  • Software or configuration issues
  • Compatibility issues with customer systems
  • Incorrect diagnosis by the customer

⚠️ The customer is responsible for verifying compatibility before purchase.

11. Limitation of Liability

Platinum International shall not be liable for:

  • Downtime
  • Production loss
  • Loss of profit
  • Installation or removal costs
  • Indirect or consequential damage

12. Important Notice

We are committed to handling warranty claims in a professional, fair, and efficient manner, while maintaining strict procedures to protect against misuse, improper handling, or unsupported claims.